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Diner Terms of Use

Version 1.1 — pending review by counsel. English translation of the Condiciones de Uso para el Comensal; if the two differ, the Spanish version prevails.

Last updated: October 11, 2026

In short

  • Booking, joining a waitlist, ordering from a QR code, creating your customer account and earning loyalty points are free for you.
  • Your order and your booking are with the restaurant. The restaurant is responsible for the food, the prices, the allergen information, the service and the receipt for your purchase. Your customer account belongs to Orbexa: a single account for every restaurant on the platform.
  • Orbexa is the company that provides the platform to the restaurant. It keeps the platform running, is responsible as controller for your customer account and looks after, on each restaurant's behalf, the data of its service.
  • Nothing in these terms limits your rights as a consumer.

1. Who is involved

1.1. The restaurant. The business on whose site, menu or QR code you book, order or use your account. It sells to you and serves you, accepts or declines your bookings and orders, and is the controller of the personal data it processes in its service (your bookings, your orders, your points and the profile it keeps about you).

1.2. Orbexa. 3-101-966126 Sociedad Anónima (a Costa Rican corporation, corporate ID 3-101-966126), domiciled in Tibás, provincia de San José, Costa Rica, operates the Orbexa platform, which the restaurant uses for its site, bookings, orders and loyalty program. Orbexa provides you with the customer account, a single one for every restaurant, and is the controller of that account; for what each restaurant processes, it acts as that restaurant's processor.

1.3. You. The person who uses the platform as a customer of the restaurant: the "Diner".

2. Acceptance

2.1. You accept these terms when you create your customer account, by ticking the corresponding box. You can read, save and print them at any time from this page.

2.2. Booking, joining a waitlist or ordering without an account does not require accepting them; those uses are governed by the law and by the Diner Privacy Policy.

2.3. To create an account you must be of legal age or have the authorization of your legal representative.

3. What the platform does for you

  • a) lets you book a table, join a waitlist and receive notices about your turn;
  • b) lets you see the restaurant's menu and send your order from the table with a QR code;
  • c) keeps your customer account, if you create one, which you use at every restaurant on the platform, and the history each restaurant keeps about you;
  • d) records your points and rewards in the restaurant's loyalty program, if you join;
  • e) lets you send reviews and messages to the restaurant;
  • f) sends you operational messages about your booking or order (confirmations, reminders and notices).

4. What the platform does NOT do

4.1. It does not take payments. The platform does not process online payments. You pay at the restaurant, by the means the restaurant accepts.

4.2. It does not issue the receipt for your purchase. The electronic invoice or receipt is issued by the restaurant with its own system. If you need one, ask the restaurant.

4.3. It does not decide on your booking or order. Whether a booking is confirmed, whether an order is prepared, waiting times and dish availability depend on the restaurant.

4.4. It does not guarantee the menu information. Prices, descriptions, photographs, ingredients and allergen information are entered by the restaurant, which is responsible for them. If you have an allergy or a dietary restriction, always confirm it with the staff before ordering.

4.5. It does not set the loyalty rewards. The rules for points, rewards and their validity are defined and honored by the restaurant.

5. Responsibility

5.1. The restaurant is responsible to you, under Costa Rica's consumer protection law (Law No. 7472), for the goods and services it sells you: the food, its price, the information it gives you about them, the service and honoring your bookings and rewards.

5.2. Orbexa is responsible, as provided by law, for the operation of the platform; as controller, for your customer account and the data it holds; and, as each restaurant's processor, for the care of the data that restaurant processes in its service.

5.3. Your consumer rights remain intact. Nothing in these terms limits or excludes the rights the law grants you, or requires you to waive them.

6. Your account

6.1. Provide true information and keep it up to date. Your password is personal: do not share it, and tell us if you believe someone used it.

6.2. You can close your account and ask for your data to be deleted whenever you want, free of charge, as explained in the Diner Privacy Policy.

6.3. The restaurant or Orbexa may suspend an account used to make fake bookings, impersonate someone else, abuse the loyalty program or attack the platform, notifying you and giving you the chance to explain, unless the law or security requires immediate action.

7. Proper use

You agree not to make bookings you do not intend to keep, to let the restaurant know if you cannot make it, not to send offensive or unlawful content in reviews and messages, and not to try to breach the security of the platform.

8. Your data

The processing of your personal data is explained in the Diner Privacy Policy: who the controller is, what the data is used for, where it is hosted, how long it is kept and how to exercise your rights. You will only receive promotions if you accept them separately.

9. Complaints

9.1. About your order, your booking or your rewards: contact the restaurant first.

9.2. About the platform or your data: write to us on WhatsApp at +506 7095-8250 or at soporte@orbexa.studio (mailbox not yet active; in the meantime, write to us on WhatsApp at +506 7095-8250). If your complaint is for the restaurant, we forward it and let you know.

9.3. To the authorities: at any time you can go to Costa Rica's Comisión Nacional del Consumidor (Ministry of Economy, Industry and Commerce, www.consumo.go.cr) and, regarding your personal data, to the Agencia de Protección de Datos de los Habitantes (www.prodhab.go.cr), as well as to the competent courts under the law.

10. Changes

If these terms change, the new version is published with its date on this page and you are notified. A change that affects your rights or adds obligations does not apply to you until you expressly accept it; if you do not accept it, you can close your account free of charge.

11. Governing law

These terms are governed by the laws of the Republic of Costa Rica.

12. Contact

  • Platform: 3-101-966126 Sociedad Anónima, corporate ID 3-101-966126, Tibás, provincia de San José, Costa Rica.
  • WhatsApp: +506 7095-8250 · Support: soporte@orbexa.studio (mailbox not yet active; in the meantime, write to us on WhatsApp at +506 7095-8250)
  • Website: https://www.orbexa.studio